FAQs

If you are having trouble ordering on the site, would like to ask a question or just give some feedback, feel free to write! You can contact us either on Instagram or through our contact form. 

Products, Quality and Care
The hair accessories on Desbonbons.no are either designed in-house or sourced globally. New products will be added in limited quantity continuously, so make sure to follow us on Instagram to stay up to date on our new additions. Most of the hair accessories on Desbonbons.no are made of acetate cellulose, a natural plastic known for its durability and its smaller environmental footprint compared to other synthetics. To retain the sparkle, do not use hair products - such as hairspray - on the accessories. Also, please note that while the claws are made in a sturdy material, they are still delicate; try to avoid dropping them on hard surfaces and do store them in the dustbag provided. 

Returns
The customer may return any item ordered from desbonbons.no within 14 days from the day of purchase. All products returned must be unused and kept in original packaging. Please contact us to arrange a return shipment. The customer is responsible for all return costs incurred, unless the reason is reclamation and proof of error has been provided. 
 
Shipping
The customer is responsible for all shipping charges, however if the total price of purchase exceeds 1000 NOK (100 EUR), shipping is complementary. We send out orders three times a week (Mondays, Wednesdays and Fridays). If the customer places an order before noon on either of these days, the item will be shipped on that day, otherwise it will be sent on the next shipment day. While delivery time is usually short for domestic orders, please note that we cannot guarantee delivery on an exact date.